Even though our 2 year top to bottom warranty expired in February of this year, we were very pleased with Wayne Homes' continued customer service, even though on paper they were under no obligation to us.
We noticed while spring cleaning that one of our windows (Silverline Anderson Double Hung) was showing signs of condensation in between the panes. We knew it likely had occurred before the warranty was up, but we didn't notice until after the fact. We called Wayne Homes and were happy to hear that our windows come with a lifetime warranty, even though our Wayne Homes 2 year top to bottom warranty is up. We just had to call the 1-800 number and let the Silverline rep know what our issue was. Because we kept the sticker on our window with the serial number for the window on it, they were able to pull up our exact window, and they sent out a replacement, no questions asked. All we had to do was pay $25 shipping.
Wayne Homes followed up with us about our window issue, and when I told them about the shipping cost, they double reimbursed us in the form of a Target gift card. That is excellent service and one of the reasons we are so happy we built with Wayne. We know they are here for us.
Monday, June 26, 2017
Monday, June 5, 2017
2 Years Post Build
Our 2 year fit and finish warranty expired in February, meaning we've been living in our Wayne Home (Jamestown Model) for over 2 years now!!! It's hard to believe- it's gone by so quickly!!!
We have all positive updates to share. Wayne's Customer Care team has been outstanding with their customer service and truly did provide excellent coverage! All issues have been addressed, and we can honestly say we are very pleased with our Wayne Home.
Updates:
* The windows that leaked have been fixed! Siding was taken off around window, and turned out that's where the problem was. They fixed it, replaced damaged ledge, had a painter come out to make it brand new again, and we've not had a leak since!
* Scott (Wayne Homes Customer Care Liaison) came out to personally address the mold in the wall of the garage. Took siding off to see how far it spread. Turns out it was limited to where the insulation had ended. Whole area affected was sprayed with bleach, siding was put back on, and we are feeling better now that we know it was limited to only the exterior wall of the garage where there was no insulation. Since the siding guy had come out, they even added a finished box where we plan to install another hose (on the house!) Last time they were here, they framed the ledger board for free sot that we didn't have to hassle with it when we put on our deck!
* Drywall and painters came back to do the 2 year touch up. Walls look great, and there were quite a few nail pops! Only in a few places can you tell it's been painted over, when the sun hits the wall just right.
* Save your gas/electric bills- we turned in our paperwork for our 2 year energy efficient guarantee, and it got us almost $600 back in a rebate that we weren't expecting!!! And to be honest, our bills aren't that high... (See previous post with one year utility bills outlined)
* Even after our 2 years is up, Wayne customer service has continued to reach out to us to make sure we are still happy with our home, and we are! We noticed while spring cleaning that one of our windows was showing signs of condensation in between the panes, and Wayne Homes is taking care of that, too! We are so happy we built with Wayne. We've been well taken care of!
* I'll take some pictures and add them to the blog. Now that it's summer break, I should have time to update my blog!
We have all positive updates to share. Wayne's Customer Care team has been outstanding with their customer service and truly did provide excellent coverage! All issues have been addressed, and we can honestly say we are very pleased with our Wayne Home.
Updates:
* The windows that leaked have been fixed! Siding was taken off around window, and turned out that's where the problem was. They fixed it, replaced damaged ledge, had a painter come out to make it brand new again, and we've not had a leak since!
* Scott (Wayne Homes Customer Care Liaison) came out to personally address the mold in the wall of the garage. Took siding off to see how far it spread. Turns out it was limited to where the insulation had ended. Whole area affected was sprayed with bleach, siding was put back on, and we are feeling better now that we know it was limited to only the exterior wall of the garage where there was no insulation. Since the siding guy had come out, they even added a finished box where we plan to install another hose (on the house!) Last time they were here, they framed the ledger board for free sot that we didn't have to hassle with it when we put on our deck!
* Drywall and painters came back to do the 2 year touch up. Walls look great, and there were quite a few nail pops! Only in a few places can you tell it's been painted over, when the sun hits the wall just right.
* Save your gas/electric bills- we turned in our paperwork for our 2 year energy efficient guarantee, and it got us almost $600 back in a rebate that we weren't expecting!!! And to be honest, our bills aren't that high... (See previous post with one year utility bills outlined)
* Even after our 2 years is up, Wayne customer service has continued to reach out to us to make sure we are still happy with our home, and we are! We noticed while spring cleaning that one of our windows was showing signs of condensation in between the panes, and Wayne Homes is taking care of that, too! We are so happy we built with Wayne. We've been well taken care of!
* I'll take some pictures and add them to the blog. Now that it's summer break, I should have time to update my blog!
Subscribe to:
Posts (Atom)