Even though our 2 year top to bottom warranty expired in February of this year, we were very pleased with Wayne Homes' continued customer service, even though on paper they were under no obligation to us.
We noticed while spring cleaning that one of our windows (Silverline Anderson Double Hung) was showing signs of condensation in between the panes. We knew it likely had occurred before the warranty was up, but we didn't notice until after the fact. We called Wayne Homes and were happy to hear that our windows come with a lifetime warranty, even though our Wayne Homes 2 year top to bottom warranty is up. We just had to call the 1-800 number and let the Silverline rep know what our issue was. Because we kept the sticker on our window with the serial number for the window on it, they were able to pull up our exact window, and they sent out a replacement, no questions asked. All we had to do was pay $25 shipping.
Wayne Homes followed up with us about our window issue, and when I told them about the shipping cost, they double reimbursed us in the form of a Target gift card. That is excellent service and one of the reasons we are so happy we built with Wayne. We know they are here for us.
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