Friday, January 2, 2015

Update after Meeting with Field Manager

We met with our field manager, Brant Brothers on Tuesday, December 29th.  It's Friday, January 2nd.  We had a long list to go over with him that looked something like this:  I put in parenthesis our field manager's response to each issue. 

Master Bedroom- Andor will fix closets after we move in.

Master Bathroom-The towel bar was never ordered. (will be ordered)

Loft- Crack in wall must be repaired (will be)

Sun Room- Crack runs along entire length of cathedral ceiling (waiting to hear how Wayne Homes will address this.)  We're beginning to wonder how Wayne Homes even justified paying the drywall guys.  Look at next issue.  

Outlets- drywall guys cut out the outlet boxes in the drywall and over cut with the rotozip about half of them.  Holes are visible outside of outlet covers and need to be fixed (circled each one with a pencil on the wall and will be fixed)

Paint- Splatters (will be touched up)

Basement- Cracks galore (to be expected, all too small in width currently to be addressed keep an eye on them)

Entryway closet- drywall guys- surprise!!- covered up electric wire for light in closet (electrician will come and fix their mistake)

Front Door- dents (will be fixed)

Entry door from garage to house- same issue

Dining Room- thermostat wired in middle of wall- wrong place (they will move to correct spot and painter will patch and paint hole even though it wasn't his mistake)

Kitchen- cabinet door stained unevenly (will be replaced, field manager ordered two just in case)

Kitchen- cabinet nicks and dents from installation-minor but there nonetheless (field manger will touch up with wax marker) hope this works as they cost us over $2,500 in an upgrade!

Island- electric outlet never installed (electrician will cut it out and install)

Phone Line- we forgot to put one in! (electrician will install one where we choose along with an outlet there for an answering machine for about $75) Update: Electrician never came out to do this. He quit working for Wayne Homes.  Our cable provider took care of phone- it runs through our internet. 

Ceiling Fans- paid for 5, only 1 was shipped.  (Field manager looked at prints, they were on there.  He still wasn't sure though. We were! They were on the prints!!  He texted us back that night and said they were paid for but accidentally left off of the order.  We'd be getting $84 credit per fan and could go buy ones from Home Depot.  We like the ones we ended up buying more, but they were more than $84!!!)

Living Room- fireplace mantle stained wrong color (field manager checking into this...) he agrees about color, but not sure what his boss will tell him to do about it due to next issue

Fireplace Mantle- wrong size.  On our paperwork it said "custom built mantle on site" but clearly it's too small for the stonework that had to cover the width of the hearth.  (Field manager tried to say this was standard for Wayne homes but after showing him several pictures from Wayne Homes' flickr albums, it was clear this is not the case and is a mistake that needs to be fixed, yet he still made no guarantees and told me he'd get back to me sometime today, even said it could cost us $$.  Still waiting for a response as of 5:00PM, texted him, too, guess we won't hear today since business day is officially over...)

Here is a picture of our mantle and below it are some from Wayne Homes Flickr albums.  What do you think?  We think it's pretty clear.  See how ours has the stonework going up the sides of the mantle to the top of the mantle?  If the mantle were wider, like it should have been, the stonework would have stopped at the bottom of the mantle.  We measured the stonework, and the mason had to go beyond the original dimensions from our contract (6'8'' x 4'8'') to accommodate the stone going up the sides of the mantle.  It's just frustrating that we even have to argue this.   

On a side note, I hate that our walls look yellow in the pictures I've taken.  They are so much warmer in person.  They are a warm taupe/beige that I love, not at all how it looks in the picture.

Our Fireplace

Here are some Wayne Homes fireplaces from their flickr page.  
They all look the way ours is supposed to look.  
Notice how the mantle is wider than the stone work. 








































































































































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